Frequently Asked Questions

Welcome to our Diabetes Digital FAQ! Find answers to common questions about our innovative digital solutions for managing diabetes, from how our platform works to its benefits for improving your health and quality of life.

Who We Are

Diabetes Digital was founded by Wendy Lopez, MS, RDN, CDCES, and Jessica Jones, MS, RD, CDCES, co-founders of the inclusive wellness platform & podcast, Food Heaven. Wendy and Jessica are nationally recognized Registered Dietitian Nutritionists and Certified Diabetes Care and Education Specialists with over 20 years of combined experience in clinical nutrition.

A Registered Dietitian (RD) is a highly trained and qualified healthcare professional specializing in nutrition and dietetics. They hold at least a bachelor’s degree, with many pursuing advanced degrees such as a Master’s or Ph.D. To become an RD, individuals must complete a supervised dietetic internship, gaining practical experience in clinical settings, community health programs, and food service management. Afterward, they must pass a rigorous national exam administered by the Commission on Dietetic Registration (CDR). Some states also require RDs to obtain state licensure. RDs are nutrition experts, possessing in-depth knowledge of food science, physiology, and the role of nutrition in health and disease.

Our team of registered dietitians has been carefully selected for their expertise and commitment to evidence-based diabetes care. They come from diverse backgrounds with extensive clinical experience, ensuring that you receive well-rounded and culturally sensitive support on your path to better health.

Our commitment to providing individualized, inclusive, and comprehensive virtual nutrition counseling sets Diabetes Digital apart. We understand that effective diabetes management and prevention require personalized approaches that consider your unique needs, cultural background, and health goals. Our dedicated team of Registered Dietitians is passionate about empowering you with the knowledge and tools necessary to make informed choices for your health. With a focus on inclusivity and evidence-based practices, we’re here to support you on your journey towards improved well-being and a healthier relationship with food.

No, our approach is not one size fits all. We understand that each individual’s needs and goals are unique. That’s why we offer personalized counseling, tailored meal planning, and 1:1 messaging with your Registered Dietitian to ensure our services are customized to meet your specific requirements. We aim to provide individualized support and guidance on your journey to effective diabetes management and prevention.

We prioritize a weight-inclusive approach at Diabetes Digital because we recognize that health is multifaceted and cannot be solely determined by a number on the scale. Research suggests that focusing solely on weight loss can lead to short-term results that may not be sustainable and can even have negative consequences for mental and physical health. Instead, we emphasize improving your overall health and well-being by fostering a positive relationship with food, promoting mindful eating, and addressing the factors that impact your health, such as nutrition, physical activity, and mental health.

Our Services

Currently, we operate in the following states: Alaska, Arizona, California, Colorado, Connecticut, Hawaii, Idaho, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

We are expanding our coverage and adding more states regularly to make our services accessible to individuals across the United States.

At Diabetes Digital, we are dedicated to providing a comprehensive suite of services to empower individuals to manage and prevent diabetes effectively. Through 1-on-1 virtual counseling sessions, our experienced Registered Dietitians work closely with you, tailoring their guidance to your unique needs and goals. In addition to these personalized sessions, we offer a wealth of digital resources, including meal planning guides, practical worksheets, monthly community support groups, and exclusive newsletters designed to enhance your understanding of nutrition and promote your well-being.

We specialize in offering comprehensive care for individuals dealing with diabetes, including Type 1, Type 2, and gestational diabetes, as well as those at risk with prediabetes. However, we are continuously exploring opportunities to expand our offerings to a broader audience in the future. If you have specific health and wellness goals or concerns, we recommend contacting our team to discuss your needs and explore how we can assist you in achieving your health objectives.

Nope! We do not put individuals on diets. Our approach is focused on helping you develop a healthier relationship with food, make informed choices, and manage or prevent diabetes effectively. We emphasize a weight-inclusive approach that prioritizes overall well-being and considers your individual needs and preferences. Our Registered Dietitians work with you to create sustainable and personalized nutrition plans that align with your goals, cultural background, and lifestyle, fostering a positive and lasting impact on your health. We do not promote restrictive diets or quick fixes but rather provide guidance for long-term, sustainable changes.

Absolutely! We recognize the importance of cultural sensitivity and will tailor our approach to respect and include your cultural preferences and traditions.

Of course! We understand the interconnected nature of various health conditions. Individuals with diabetes who also have other co-morbidities can still work with us. Our team of experienced Registered Dietitians is well-equipped to provide comprehensive and tailored support to individuals with complex health profiles.

Making a referral for your patient is easy. Please click on this link to submit a referral request. Our team will promptly contact your patient to schedule their appointment and ensure they receive the care they need. We appreciate your collaboration in providing comprehensive healthcare to your patients.

Absolutely! Fill out this brief intake form and we will be sure to notify you once we are in your area.

Insurance & Membership

Currently, we are in-network with Aetna, Cigna, Blue Shield of CA, BCBS, United, UMR, Health Net, and Medicare in 23 states, and we are actively expanding our network to include more states each month to make our services accessible to as many individuals as possible. To check if we are in-network with your insurance provider, please visit our Insurance page for the most up-to-date information.

We offer a complimentary insurance verification service for your convenience. To get started, please take a moment to fill out our introductory quiz. This will provide us with the necessary information to perform an insurance verification on your behalf. While we process your insurance details, you can also go ahead and book your initial visit with us. Please allow us up to 3 days to complete the verification and get back to you with the specifics of your coverage.

Yes, we can provide superbills that you can submit to your insurance company for possible reimbursement. Just let us know!

We understand that insurance coverage limits may vary, and if your insurance sessions are exhausted, transitioning to our self-pay membership is a seamless option. This ensures that you can continue to receive the support and guidance you need without interruption in your care.

The membership cost for our self-pay option is $299 per month. It includes two in-depth 1:1 nutrition counseling sessions each month with an expert Registered Dietitian, monthly community support groups, access to delicious meal planning guides, practical worksheets, and handouts, unlimited messaging capabilities with your Registered Dietitian, and exclusive newsletters to keep you informed and supported on your journey. Sign up for the membership here!

Our Diabetes Digital comprehensive membership offers a wealth of benefits, including two monthly one-on-one nutrition counseling sessions led by experienced Registered Dietitians, monthly engagement in supportive community groups, access to appetizing meal planning resources, helpful worksheets and materials, 1:1 messaging access to your Registered Dietitian, and exclusive newsletters to keep you informed and empowered as you work towards better health and effective diabetes management or prevention.

The self-pay membership is structured on a monthly basis because we recognize that achieving lasting change in your well-being, especially when it comes to diabetes management and prevention, is a long-term journey that requires commitment. Behavior change is a gradual process; simply providing information isn’t enough. Drawing from our extensive experience working with thousands of clients, we understand that it typically takes at least six months of consistent support and guidance to establish sustainable and lasting changes in one’s lifestyle, habits, and health outcomes.

We recommend working with your dietitian for an entire year to ensure you can address challenges and receive ongoing support throughout your journey to effective diabetes management and prevention. For our self-pay membership, you receive two in-depth monthly sessions and one support group session. If you have insurance coverage, the number of sessions you can have in a calendar year will depend on your specific insurance plan.

Of course! You are not obligated to continue meeting with your dietitian and can cancel at any time, provided you give at least seven (7) day’s notice before your upcoming session. If you ever decide to discontinue your sessions, we respect your choice and appreciate advanced notice to accommodate any changes in your care plan.

Yes! You can use your Health Savings Account (HSA) or flexible spending account (FSA) to cover the cost of our services. Please check with your plan administrator for details.

 

You can visit our website and follow the simple steps outlined in our “Get Started” link or click here. This will guide you through setting up an initial consultation and provide you with the necessary information to begin your journey toward effective diabetes management or prevention with Diabetes Digital.

Anything else on your mind?

Whether it’s a question, feedback, or a collaboration opportunity, don’t hesitate to reach out!